Return & Refund Policy

Last updated: 5 November 2026

60-day money-back guarantee

We want you to be happy with your Neo Pro. If it is not right for you, you can return it within 60 days of the delivery date for a full refund of the product price.

What we need

  • The item returned complete, with the magnetic case, lanyard, battery tool and manual.
  • The item in a condition that shows normal testing only, not damage or heavy wear.
  • Contact us first so we can approve the return and give you the correct return address. Items sent back without an approved return may not be refunded.

How to start a return

Use the form on our Contact page, or reply to your order email, with your order number and the reason for the return. We reply within 1-2 business days and send you the return instructions.

Return shipping

If the item is faulty, damaged in transit, or not what you ordered, we cover the return postage and we will replace it or refund it in full.

If you changed your mind, you pay the return postage. We recommend a tracked service, because we can only refund items that reach us.

Refunds

Once your return arrives and we have checked it, we approve the refund within 2 business days and send it back to your original payment method. Your bank or card provider usually takes a further 3-10 business days to show the money in your account.

Faulty or damaged on arrival

Check your parcel when it arrives. If the item is damaged or does not work, contact us within 7 days with a photo or a short video. We will arrange a replacement or a refund, whichever you prefer.

Cancelling an order

If your order has not shipped yet, contact us and we will cancel it and refund you in full. Once it has shipped, it has to be handled as a return.

Your rights under Australian Consumer Law

Zeniy is an Australian business, so our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, and nothing in it limits the consumer rights you have under the law of your own country.

Contact

Zeniy. Start a return or ask a question on our Contact page.