Shipping Policy
Last updated: 24 October 2026
Where we ship
We ship worldwide. Enter your address at checkout and shipping is calculated there. A small number of destinations cannot be served by our carriers; if yours is one of them, checkout will tell you.
Shipping cost
Shipping is free on every order, to every country we ship to, with no minimum spend. There are no handling fees and no hidden charges at checkout.
Duties and taxes
Prices are shown with tax included where it applies. Depending on where you live, your country may charge import duty or local tax on arrival. Those charges are set by your government, not by us, and are not included in the price you pay here.
Order processing
Orders are processed within 1-2 business days. Orders placed on a weekend or a public holiday are processed on the next business day. You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number once it ships.
Delivery times
Once your order has shipped, delivery usually takes 5 to 12 business days. Remote and regional areas, and destinations with slower customs handling, can take a few days longer.
These are estimates, not guarantees. Carrier delays, weather, customs checks and peak periods such as Christmas can extend them.
Tracking your order
Every order ships with tracking. You can follow your parcel on our Track Your Order page using the tracking number in your shipping email. Tracking can take 2 to 5 business days to show its first scan after the parcel is collected.
Wrong or incomplete address
Please check your delivery address carefully before paying. If you spot a mistake, contact us straight away. We can correct the address before the parcel ships, but not after. Parcels returned to us because of an incorrect address can be resent at your cost, or refunded minus the postage already spent.
Delayed or lost parcels
If your tracking has not updated for 10 business days, or your parcel has not arrived within 25 business days of shipping, contact us. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.
Damaged on arrival
If your parcel arrives damaged, take a photo before unpacking it fully and contact us within 7 days. We will replace the item at no cost to you.
Contact
Zeniy. Questions about a delivery? Use our Contact page and we reply within 1-2 business days.